We are committed to providing an exceptional service to all clients and to ensure the process of making a claim is kept as simple and straightforward as possible. If you are a client and things did not go as expected, we will investigate in a fair and transparent manner.
In the first instance, please contact the individual who has the day-to-day conduct of your matter. If your complaint remains unresolved, please contact the Director of Primrose Solicitors on the details below: -
Post: Primrose Solicitors, Arrow Mill, Queensway, Rochdale, OL11 2YW
Any investigation will be free of charge and we would hope to resolve any issues you may have had. You also have the right to complain to the Legal Ombudsman in the event you are not satisfied with the outcome of the internal complaints procedure.
The Legal Ombudsman are an independent body who will investigate your complaint in the event you are not able to resolve the complaint with ourselves. Prior to accepting your complaint, they will require confirmation you have tried to reach a resolution with us first. If you have, then you must take your complaint to the Legal Ombudsman within the following timeframes: -
- Within six months of receiving our final response
- Eight weeks after lodging your complaint with us in the event we have failed to respond
- Within six years of the date of the act/omission if you haven’t previously complained, or
- Three years from the date that you should’ve known you had a complaint to pursue and hadn’t complained previously (if the act/ omission occurred more than six years ago).
Contact Details for the Legal Ombudsman
Call 0300 555 0333
Postal Address: Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ
What to do if you are unhappy with out behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority - www.sra.org.uk
Primrose Solicitors is a law firm focused on providing an exceptional service to all clients and dedicated to getting you the compensation you deserve. With our expert advice, we will go above and beyond to ensure you have the help you need. Get in touch to discuss your options in relation to making a claim today with no costs involved.
We Specialise in
- Personal Injury
- Accidents at Work
- Falls in Public Places
- Slips and Trips
Copyright © 2022. Primrose Solicitors is a trading name of Primrose Solicitors Limited, a Limited Company registered in England and Wales (Company Number 13397891).
Primrose Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority (SRA Number 8001415).
Primrose Solicitors, Arrow Mill, Queensway, Rochdale, OL11 2YW
T: 0161 399 0763