Contact Us info@primrosesolicitors.co.uk 0161 399 0763 Arrow Mill, Queensway, Rochdale, OL11 2YW

We are committed to providing an exceptional service to all clients and to ensure the process of making a claim is kept as simple and straightforward as possible. If you are a client and things did not go as expected, we will investigate in a fair and transparent manner.

In the first instance, please contact the individual who has the day-to-day conduct of your matter. If your complaint remains unresolved, please contact the Director of Primrose Solicitors on the details below: -

Email: info@primrosesolicitors.co.uk

Post: Primrose Solicitors, Arrow Mill, Queensway, Rochdale, OL11 2YW

Any investigation will be free of charge and we would hope to resolve any issues you may have had. You also have the right to complain to the Legal Ombudsman in the event you are not satisfied with the outcome of the internal complaints procedure.

LEGAL OMBUSDMAN

The Legal Ombudsman are an independent body who will investigate your complaint in the event you are not able to resolve the complaint with ourselves. Prior to accepting your complaint, they will require confirmation you have tried to reach a resolution with us first. If you have, then you must take your complaint to the Legal Ombudsman within the following timeframes: -

- Within six months of receiving our final response

- Eight weeks after lodging your complaint with us in the event we have failed to respond 

-  Within six years of the date of the act/omission if you haven’t previously complained, or 

-  Three years from the date that you should’ve known you had a complaint to pursue and hadn’t complained previously (if the act/ omission occurred more than six years ago). 

Contact Details for the Legal Ombudsman 

Visit www.legalombudsman.org.uk 

Call 0300 555 0333

Email enquiries.legalombudsman.org.uk

Postal Address: Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ 

What to do if you are unhappy with out behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority - www.sra.org.uk